Refund and Returns Policy
At Aura International, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to assist you. Please review our refund and returns policy outlined below:
Returns
You have 7 days from the date of receiving your order to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, intimate or sanitary products, and personalized items, may not be eligible for return.
Return Process
To initiate a return, please follow these steps:
– Contact our customer support team at [email protected] or click here to inform them of your intent to return the item.
– Provide the order number, details of the item you wish to return, and the reason for the return.
– Our customer support team will provide you with a return authorization, shipping instructions, and any additional information you may need.
Shipping Costs
The cost of shipping for returned items will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged). In such cases, we will provide you with a prepaid shipping label.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchanges
If you received a defective or damaged item, we will be happy to exchange it for the same product. To request an exchange, please follow the same return process as outlined above.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, once an order is shipped, it cannot be canceled.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team at [email protected] or click here.